Privacy Policy

Last Updated: June 18, 2026

SoftVault ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, use our services, or interact with us.

1. Introduction

This Privacy Policy describes SoftVault’s practices regarding the collection, use, and disclosure of personal information collected from individuals using our website and services, including Software Escrow, SaaS Escrow, Continuity Escrow, and related solutions.

By using our services, you consent to the practices described in this policy. If you do not agree, please do not use our services.

2. Information We Collect

We may collect the following categories of information:

Personal Information

Contact details: name, business email address, phone number, job title, and company name.
Account information: username, password, and preferences.
Communication data: messages, support inquiries, and feedback submitted through forms or email. Business & Escrow-Related Information
Source code, binaries, documentation, configuration files, credentials, and other materials deposited into our escrow vaults (treated as confidential).
Technical data related to deposits, verifications, and releases. Automatically Collected Information
Usage data: IP address, browser type, device information, pages visited, and session duration.
Cookies and similar technologies for analytics and service functionality.

3. How We Use Your Information

We use the collected information to:

Provide, maintain, and improve our escrow and continuity services.
Process deposits, verifications, and releases under escrow agreements.
Communicate with you about your account, services, updates, and support requests.
Ensure security, prevent fraud, and comply with legal obligations.
Generate anonymized analytics to understand service usage.
Send marketing communications (only with your consent, which you may withdraw anytime).

We do not sell your personal information. We may share data in the following limited circumstances:

With service providers who assist in operating our services (under strict confidentiality agreements).
To comply with legal obligations, court orders, or regulatory requirements.
In the event of a business transfer (merger, acquisition, etc.).
With your explicit consent or as required under escrow agreements (e.g., authorized release to beneficiaries). Escrowed materials (source code, etc.) are stored securely and released only according to the terms of the specific escrow agreement.

5. Data Security

We implement industry-leading security measures including:

Bank-level encryption (AES-256)
Access controls and multi-factor authentication
Regular security audits and SOC 2 / ISO 27001 aligned practices
Immutable storage vaults However, no system is completely infallible. We encourage you to use strong passwords and protect your account credentials.

6. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. Escrowed materials are retained according to your agreement terms. Upon request or contract termination, we securely delete or return data where possible.

7. Your Rights and Choices

Depending on your location, you may have rights to:

Access, correct, or delete your personal information
Object to or restrict processing
Data portability
Withdraw consent To exercise these rights, contact us using the details below. We respond to verified requests within 30 days.

Privacy Policy

1. Introduction

2. Information We Collect

3. How We Use Your Information

5. Data Security

6. Data Retention

7. Your Rights and Choices

8. International Data Transfers

9. Children’s Privacy

10. Changes to This Privacy Policy

11. Contact Us